Updated 21st May 2020 - 11:11


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.


Summary

UK Deliveries

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

DPD no longer offers a drop to shop service. You can still use the DPD Local collection service. Other Drop Off services are still available.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

  • UPS Express by 10:30am is now by 12pm
  • UPS Express Saver by 12pm is now by 2pm

Europe & Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens.. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.


European Delays & Suspensions

Country Affected Postal Code / Area
Albania Landmark Global - All services suspended.
Armenia Landmark Global - All services suspended.
Andorra TNT/UPS - shipments only accepted if going to hospitals, chemists or supermarkets. Essential goods only.
Belarus Landmark Global - All services suspended.
Bosnia & Herzegovina Landmark Global - All services suspended.
France Hermes - no deliveries to postcode 98000
Parcelforce - currently experiencing up to 5 days delay for shipments going to Paris due to volumes
Ireland Hermes - currently experiencing a 5-7 day delay to deliveries.
Macedonia Landmark Global - All services suspended.
Moldova Landmark Global - All services suspended.
Montenegro Landmark Global - All services suspended.
Netherlands Hermes - currently experiencing a 2 day delay to deliveries.
Portugal FedEx/TNT - no deliveries to the following postal codes: 9300-000 - 9300-999, 9304-000 - 9304-999.
Ukraine Landmark Global - All services suspended.

Worldwide Delays & Suspensions

Country Affected Postal Code / Area
Algeria Landmark Global - All services suspended.
Angola Landmark Global - All services suspended.
Antigua & Barbuda Landmark Global - All services suspended.
American Samoa FedEx/TNT - All services suspended.
Argentina Landmark Global - All services suspended.
Australia DPD - All services suspended.
Azerbaijan Landmark Global - All services suspended.
Bahamas Landmark Global - All services suspended.
Bahrain Landmark Global - All services suspended.
Bangladesh Landmark Global - All services suspended.
Barbados Landmark Global - All services suspended.
Belize Landmark Global - All services suspended.
Benin Landmark Global - All services suspended.
Bermuda Landmark Global - All services suspended.
Bhutan FedEx/TNT - All services suspended.
Bolivia Landmark Global - All services suspended.
Botswana Landmark Global - All services suspended.
Brazil Landmark Global - All services suspended.
Brunei Landmark Global - All services suspended.
Burkina Faso Landmark Global - All services suspended.
Burma Landmark Global - All services suspended.
Burundi Landmark Global - All services suspended.
Cambodia Landmark Global - All services suspended.
Cameroon Landmark Global - All services suspended.
Cayman Islands Landmark Global - All services suspended.
Central African Republic Landmark Global - All services suspended.
Chad Landmark Global - All services suspended.
China All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items.
Columbia Landmark Global - All services suspended.
Congo Landmark Global - All services suspended.
Costa Rica Landmark Global - All services suspended.
Djibouti Landmark Global - All services suspended.
Dominican Republic Landmark Global - All services suspended.
East Timor FedEx - All services suspended.
Ecuador Landmark Global - All services suspended.
El Salvdor Landmark Global - All services suspended.
Ethiopia Landmark Global - All services suspended.
Fiji Landmark Global - All services suspended.
French Polynesia FedEx/TNT - All services suspended.
Gabon Landmark Global - All services suspended.
Gambia FedEx/Landmark Global/TNT - All services suspended.
Georgia Landmark Global - All services suspended.
Ghana Landmark Global - All services suspended.
Guadeloupe Landmark Global - All services suspended.
Guinea Landmark Global - All services suspended.
Guyana Landmark Global - All services suspended.
India Landmark Global - All services suspended.
Indonesia Landmark Global - All services suspended.
Iraq Landmark Global - All services suspended.
Israel DPD - No deliveries to the city of Bnei Brak.
Ivory Coast Landmark Global - All services suspended.
Jamaica Landmark Global - All services suspended.
Jordan Landmark Global - All services suspended.
Kazakhstan FedEx/TNT - All services suspended.
Kenya Landmark Global - All services suspended.
Kiribati TNT - All services suspended.
Kosovo Landmark Global - All services suspended.
Laos FedEx/Landmark Global/TNT - All services suspended.
Lebanon Landmark Global - All services suspended.
Lesotho FedEx/Landmark Global/TNT - All services suspended.
Liberia Landmark Global - All services suspended.
Libya TNT - All services suspended.
Macau Landmark Global - All services suspended.
Madagascar Landmark Global - All services suspended.
Malawi Landmark Global - All services suspended.
Malaysia Landmark Global - All services suspended.
Maldives Landmark Global - All services suspended.
Mali Landmark Global - All services suspended.
Martinique Landmark Global - All services suspended.
Mauritania Landmark Global - All services suspended.
Mauritius Landmark Global - All services suspended.
Mexico Landmark Global - All services suspended.
Mongolia FedEx/TNT - All services suspended.
Morocco Landmark Global - All services suspended.
Mozambique Landmark Global - All services suspended.
Myanmar Landmark Global/TNT - All services suspended.
Namibia Landmark Global - All services suspended.
Nepal FedEx/Landmark Global/TNT - All services suspended.
New Zealand DPD/Landmark Global - All services suspended.
Nicaragua Landmark Global - All services suspended.
Niger Landmark Global - All services suspended.
Nigeria Landmark Global - All services suspended.
Oman Landmark Global - All services suspended.
Pakistan Landmark Global/Parcelforce - All services suspended.
Panama Landmark Global - All services suspended.
Peru Landmark Global - All services suspended.
Philippines FedEx/Landmark Global/TNT - All services suspended.
Qatar Landmark Global - All services suspended.
Reunion Island Landmark Global - All services suspended.
Rwanda Landmark Global - All services suspended.
Samoa FedEx/TNT - All services suspended.
Saudi Arabia DPD - No deliveries to the following areas: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah.
Landmark Global - All services suspended.
UPS - No deliveries to the following areas: Riyadh, Dammam, Dhahran, Khobar, Jeddah, Tabuk, Hofuf, Qatif and Taif.
Serbia Landmark Global - All services suspended.
Seychelles Landmark Global - All services suspended.
Sierra Leone Landmark Global - All services suspended.
South Africa Landmark Global - All services suspended.
Sri Lanka DPD/Landmark Global - All services suspended.
Taiwan Landmark Global - All services suspended.
Tanzania Landmark Global - All services suspended.
Thailand Landmark Global - All services suspended.
Togo Landmark Global - All services suspended.
Tonga FedEx/TNT - All services suspended.
Trinidad & Tobago Landmark Global - All services suspended.
Tunisia Landmark Global - All services suspended.
Turkey FedEx/TNT - No deliveries to post codes: 99010, 99040, 99050, 99100, 99150, 99190, 99200, 99250, 99280, 99290, 99263, 99275, 99258, 99138, 99300, 99320, 99350, 99360, 99370, 99375, 99380, 99390, 99400, 99410, 99420, 99440, 99428, 99450, 99500, 99520, 99550, 99555, 99610, 99620, 99630, 99635, 99640, 99645, 99650, 99655, 99660, 99665, 99670, 99675, 99680, 99690, 99628, 99700, 99750, 99770, 99790, 99800, 99810, 99728, 99738, 99850, 99860, 99870, 99880, 99890, 99900, 99910, 99920, 99950, 99970
Tuvalu TNT - All services suspended.
Uganda Landmark Global - All services suspended.
United Arab Emirates Landmark Global - All services suspended.
Uruguay Landmark Global - All services suspended.
Uzbekistan Landmark Global - All services suspended.
Vanuatu FedEx/TNT - All services suspended.
Vietnam Landmark Global - All services suspended.
Wallis & Futuna FedEx/TNT - All services suspended.
Zambia Landmark Global - All services suspended.
Zimbabwe Landmark Global - All services suspended.