Knowledge Base

Does my item need to be boxed?

7 years 2 months ago in Packaging

We operate a parcel delivery service.Every item must be boxed, placed in a jiffy bag or envelope depending on size.

How should I package my item?

10 years 8 months ago in Packaging

We can only accept items that are professionally packed within a box ready for the driver.The item must be cushioned, protected with suitable outer packaging and the corners protected.If the item is …

I'm not sure of the exact size or weight of my package

10 years 8 months ago in Packaging

You need to know this information to use our services.If these details are wrong, you will be charged the extra postage costs plus a £15 administration fee.

Do you only collect boxes?

10 years 8 months ago in Packaging

We can only collect boxes, letters and jiffy bags under our normal services. Please note that we also have a Pallet service available through Quote and book.

What is classed as Furniture?

10 years 8 months ago in Packaging

Furniture is classified as movable objects which may support the human body (seating furniture and beds), provide storage, or hold objects on horizontal surfaces above the ground.

What appliances are classed as White Goods?

10 years 8 months ago in Packaging

Dishwasher, Clothes dryer, Freezer, Refrigerator, Cooker (also known as Range, Stove, Oven, Cooking plate or Cooktop), Water heater, Washing machine, Trash compactor, Microwave, Air Conditioner.